Payments on this website
We don't sell anything or take payments through this website. Reservation requests are free.
In the restaurant
If something is wrong with your food or drink (for example it isn't what you ordered, or there is a problem with its quality), please tell our team straight away, before you leave. We'll offer to replace the item or refund it.
Takeaway and delivery
If you ordered directly from us, contact us as soon as possible on +971 54 292 6610 or at info@sharqbite.com with your order details. If you ordered through a third-party delivery app, request the refund through that app, as it handles the payment; you're welcome to let us know as well.
Deposits for group bookings
We don't normally take deposits. If we ask for one, for example for a large group or a feast order, we'll tell you in writing, before you pay, how much it is and when it can be refunded if you cancel.
How refunds are paid
Refunds go back to the original payment method: cash refunds in cash, card refunds to the same card. Card refunds can take several working days to appear, depending on your bank.
Your rights
This policy doesn't limit your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection. If you're not satisfied with how we handled a problem, please contact us first; you can also contact the consumer protection authorities in Dubai. See also our Terms & Conditions.